Shipping GuidelinesOrders placed after this time are shipped the next business day. No shipping on Saturdays and Sundays.
Additional Shipping Information.How will my gift be packaged?We do everything possible to ensure your gifts arrive in perfect condition. Each gift is hand made, and wrapped in shrink wrap, topped with a handmade bow and wrapped with tissue paper before being placed in a box. We then pack your gifts into heavy duty cardboard boxes and place plenty of packing materials around it to eliminate shifting during transport. We also put large, red "Fragile" and "Please handle with care" stickers on all our boxes to ensure it isn't mishandled. Our goal is for your gift to arrive looking just as beautiful when it arrives as it did when it left our hands.How will I know when my gift has shipped?After we have shipped your order you will receive an email shipping notification which will include any tracking information.What if I do not receive an email notification?This may mean you did not fill in your e-mail address correctly or not at all. It may also be because you requested a delivery date in the future. If you are not sure, please call us toll free at 877-448-1727 Monday through Friday from 8:00 AM PST to 5:00 PM PST and we will be happy to assist you.How will I know when my gift arrives?Once you receive your tracking number you can track your gift on-line or by calling the delivery service toll free. You may reach UPS Toll free at 800-742-5877 or Federal express toll free at 800-463-3339. You may also call us toll free at 877-448-1727 Monday through Friday from 8:00 AM CST to 5:00 PM CST and we will be happy to assist you.Where do you ship?Currently we only offer shipping within the United States and Canada. Alaska, Hawaii, and Canada have higher shipping rates, therefore we cannot offer free ground shipping to these locations. For shipping rates to Alaska, Hawaii and Canada, please call us toll free at 877-448-1727 Monday through Friday from 8:00 AM CST to 5:00 PM CST and we will be happy to assist you with pricing to these regions.We do offer limited shipping to APO/FPO locations overseas. These gifts are shipped by the US Postal Service and can take from 3-10 days for delivery. Please call for shipping charges. We do not guarantee these gifts from loss, damage or return to us for any reason. Please be advised that we have experienced a high rate of loss on these shipments and have no way to track or monitor these shipments. Please see our "Military Care Packages" for the gifts designed for overseas shipment. Ship to/ Recipient address information:It is your responsibility to provide us with complete and accurate delivery information. This should include:
Can I change the shipping address on my order?If your order has not yet been picked up by the parcel delivery company we will be happy to assist you with changing/ adding any information to the shipping address. Please call us toll free at 877-448-1727 Monday through Friday from 9:00 AM CST to 5:00 PM CST and we will be happy to assist you.However, if your gift has already been picked up by the parcel delivery company we cannot change the address. If for some reason you have provided incorrect or incomplete delivery information, we can contact UPS/FedEx and attempt to correct the address. We cannot guarantee that UPS/FedEx will be able to correct the address after the gift has been shipped. There will be a $20.00 fee assessed to your credit card for this error. If your package is returned to us you will be charged not only the $20.00 incorrect address fee but you will also be charged the shipping charges to re-ship the package. What if I realize I have not provided complete/ accurate shipping information?If you realize you did not provide us with complete and or accurate delivery information please call us immediately at 877-448-1727 Monday through Friday from 9:00 AM CST to 5:00 PM CST and we will do our best to help resolve this issue.However, there will be a $20.00 fee assessed to your credit card for this error. UPS and Fed Ex charge us for any correction which may need to be made to the delivery information. Usually this fee is assessed because of incorrect zip codes, so please check your delivery zip code for accuracy prior to placing your order. Can I cancel my order after it has shipped?We do apologize but we do not allow cancellation of an order once it has been shipped.Can you ship chocolate and fruit gifts in warm summer months?During the summer months, we must include ice packs in all our chocolate and perishable fruit gifts. A $5.00 fee will be added to your order for ice packs. To ensure fresh delivery of fruit and chocolate items, we ship Monday through Thursday only, via next day air. We do not ship chocolate or fresh fruit gifts on Fridays during the summer months. This ensures your chocolate and fresh fruit gifts arrive fresh and in the best possible condition.Why are the express shipping costs so expensive?As you look at our shipping and delivery charges please keep in mind our beautiful gifts can sometimes be quite large. Our shipping prices reflect the weight, dimensions and fragile nature of our beautiful gifts. Our goal is for our gifts to arrive looking just as they do in our pictures and for this to be possible we must pack our gifts very well.If you have any questions regarding our shipping policies or any other questions please do not hesitate to call us toll free at 1-877-448-1727. Or contact us via email at sales@dreamakergifts.com
Your gift giving friends at Dreamaker Gift Baskets and Fine Gifts.
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Contact Us Toll Free(877)448-1727 Fax(866)203-6683
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